Good Services
ISBN: 9789063695439
Author : Lou Downe
Published: 2020
Publisher: BIS
Number of pages: 224
Language: English
Format: Paperback / softback
Format: 195×130
Author : Lou Downe
Published: 2020
Publisher: BIS
Number of pages: 224
Language: English
Format: Paperback / softback
Format: 195×130
Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but 'Good Services' is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
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