Services Marketing; People, Te chology, Strategy

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ISBN: 9781944659820
Author : Jochen Wirtz
Published: 2021
Publisher: World Scientific Publishing
Number of pages: 684
Language: English
Format: Paperback

Description

Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to feature the latest academic research, industry trends, and technology, social media, and case examples.This book takes on a strong managerial approach presented through a coherent and progressive pedagogical framework rooted in solid academic research. It features cases and examples from all over the world and is suitable for students who want to gain a wider managerial view.Supplementary Material Resources:Resources are available to instructors who adopt this textbook for their courses.

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