The Happy Index : A People-First Approach to Leadership

Discover the key to positive workplaces and better results from one of Britain's most successful leaders.

'Mr Timpson is a role model as an employer. Other businesses could learn from his approach.' The Guardian

The Happy Index: a tool designed to measure and enhance workplace satisfaction, boost morale and empower teams.

James Timpson is renowned for leading with empathy and understanding, often by example. His acclaimed people-first approach to management empowers colleagues, putting measurable job satisfaction at the heart of corporate strategy.


The Happy Index invites readers into a world where employee happiness isn't just a buzzword it's a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britains best-loved high-street brands, Timpson shares the secrets behind his unique approach to upside-down management. His infectious passion for people shines through every page and in the very real measures he has introduced from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.


From a leader who knows what it takes to build thriving organisations, The Happy Index gives companies, start-ups and leaders the tools they need to bring Timpsons revolutionary approach to their working lives.